Privacy Policy
This Privacy Policy explains how The Arena Challenge Zone collects,
uses, protects, and shares information when you use our website,
make a reservation, visit our facility, sign a waiver, or communicate with us.
Effective Date: July 15, 2026
Contents
Information We Collect
Information You Provide
- Name, email address, telephone number, mailing address, and date of birth.
- Reservation details, group information, membership information, rewards activity, and customer service requests.
- Waiver and participation information, including emergency contact and guardian information when applicable.
- Communications, feedback, survey responses, contest entries, and information submitted through forms.
Payment Information
Payments may be processed by third-party payment providers. We may receive
transaction details such as payment status, amount, date, and a limited
payment-method identifier. We do not intend to store complete payment card
numbers on our website systems.
Information Collected Automatically
We and our service providers may collect IP address, browser type, device
information, pages viewed, referring pages, approximate location, cookies,
and website interaction data.
Facility Information
Our facility may use security cameras and may capture photographs or video
in public areas for safety, security, loss prevention, operational review,
and marketing where permitted.
How We Use Information
- Process reservations, check-ins, waivers, memberships, rewards, and payments.
- Provide gameplay, food and beverage, party, event, and customer care services.
- Send confirmations, reminders, promotional messages, informational messages, customer care communications, safety notices, and requested communications.
- Send internal operational and maintenance alerts to authorized staff and contractors.
- Maintain security, investigate incidents, prevent fraud, and enforce policies.
- Improve our website, games, services, marketing, and customer experience.
- Meet accounting, tax, insurance, legal, and regulatory obligations.
SMS and Mobile Messaging Privacy
When you opt in to receive text messages from The Arena Challenge Zone,
we may collect your mobile number, consent status, opt-in and opt-out dates,
message history, and delivery information.
If you have questions about our messaging program, contact
The Arena Challenge Zone at
privacy@arenachallengezone.com
or call (951) 228-2288.
Customer Messaging Program
Customer messages may include Promotional,
Informational, and
Customer Care/Conversational messages.
Examples may include special offers, discounts, event announcements,
reservation confirmations, booking reminders, account updates,
waiver-related information, and customer support communications.
Employee and Contractor Messaging Program
Authorized employees and contractors may receive internal operational
and maintenance alerts related to equipment status, system errors,
safety conditions, or other business operations.
SMS Data Protection
We do not transfer, share, sell, rent, or disclose SMS opt-in data,
mobile numbers, or messaging consent to any external organization for
any purpose, including when a user requests or consents to such a transfer,
except to contracted service providers that are strictly necessary to
deliver the messaging service. Those service providers are contractually
required to protect the confidentiality and security of the information
and may not use it for any other purpose.
Message frequency varies. Message and data rates may apply.
Consent to receive customer promotional SMS messages is not a condition of purchase.
Reply STOP to unsubscribe from the applicable messaging program.
For help, reply HELP.
Text Messaging Program Contact
If you have questions about our text messaging program, contact
The Arena Challenge Zone using any of the methods below.
Email: privacy@arenachallengezone.com
Phone: (951) 228-2288
Business: The Arena Challenge Zone
Contact Page: arenachallengezone.com/contact/
Wireless carriers are not liable for delayed or undelivered messages.
Your Privacy Choices
Depending on applicable law, you may request access to, correction of,
or deletion of certain personal information. We may need to verify your identity.
Use the unsubscribe link to stop promotional email. Reply STOP
to stop SMS messages from the applicable messaging program. Certain transactional,
safety, legal, or service communications may still be sent where permitted by law
and where separate consent is not required.
Children and Third-Party Services
Children
A parent or legal guardian may provide information and complete required
documents for a minor. We do not knowingly solicit online personal information
directly from children under 13 without appropriate authorization.
Third-Party Services
Our website may use third-party reservation, payment, waiver, analytics,
maps, social media, or communications services. Their privacy practices
are governed by their own policies.
Changes to This Policy
We may update this Privacy Policy periodically. The revised policy will
be posted on this page with an updated effective date.
Contact Us
Contact us with questions, support requests, or privacy requests.
The Arena Challenge Zone
41630 Winchester Rd Suite G, Temecula, CA 92590